FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Orders
Below are some common questions about shipping, returns, and exchanges
How long does order processing take?
Orders are typically processed within1-3 business daysbefore being shipped. You will receive a tracking number once your order has been dispatched. Over size (such as stretchcrusier bike )usually takes2-4 business days.
Can I cancel or modify my order?
Orders can be modified or canceled within24 hoursof placement. After this period, we may not be able to make changes as the order could already be in processing or shipping. Please contact our support team(info@chicobikes.com)as soon as possible.
How can I check my order status?
You can check your order status by logging into your account on our website or using the tracking number provided in your confirmation email.If it is a oversizes (stretch cruiser bike )order, Please contact us for logistics information
Shipping & Delivery
Below are some of are common questions about orders
Which countries/regions do you ship to?
We currently ship within theUnited States. For international shipping inquiries, please contact our support team.
How long does shipping take?
Shipping times vary based on location. Most orders within the U.S. are delivered within5-10 business days.
Do you offer free shipping?
We offerfree shipping on select modelswithin the U.S. Shipping costs for other items will be calculated at checkout.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this to track your shipment on the carrier’s website.If oversize bicycle ,please contact us.
What should I do if my order is damaged during shipping?
If your order arrives damaged, please take photos and contact our support team within48 hoursof delivery so we can assist you with a replacement or refund.
Products
Do Tracer bikes require assembly?
Yes, some assembly is required. Most bikes arrive85% pre-assembled, and you will need to attach parts like handlebars, front wheel, and pedals. We provide assembly guides and video tutorials to assist you.
What colors and sizes are available?
Yes, some assembly is required. Most bikes arrive85% pre-assembled, and you will need to attach parts like handlebars, front wheel, and pedals. We provide assembly guides and video tutorials to assist you.
Do you offer customization?
Currently, we do not offer full customization, but we provide a range of accessories to personalize your bike.
What is the maximum weight capacity of the bikes?
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Returns & Warranty
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What is your return policy?
Most Tracer bikes have a weight limit of350-400 lbsdepending on the model. Please check the specifications on the product page for exact details.
Do you offer a warranty? How long does it last?
We accept returns within30 daysof delivery. The item must be unused and in its original packaging. Return shipping costs mayRefund Policy
What should I do if my product has a defect?
Yes! We offer a1-year limited warrantyon most of our bikes. Please check the product details for specific warranty terms.
Payments & Discounts
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What payment methods do you accept?
A: We acceptcredit cards (Visa, MasterCard, AMEX, Discover), PayPal, and financing options like Affirm.
Do you offer financing options?
Yes! We offer financing throughAffirm, allowing you to pay in installments. You can choose this option at checkout.
How do I use a discount code?
Enter your discount code at checkout, and the discount will be applied before payment.
Do you offer wholesale discounts?
Yes, we offer bulk pricing for wholesale clients. Please contact us to apply for a wholesale account.
Customer Support
Do you provide technical support?
You can reach us viaemail, phone, or the contact formon our website. Our support team is availableMonday-Friday from 9 AM to 5 PM PST.
Are there assembly or maintenance guides available?
Yes, we provide troubleshooting guides and direct assistance for any technical issues you may have with your bike.